Westerra Credit Union is a leading Colorado financial cooperative. They have announced that it has partnered with Engagement Banking technology provider, Backbase. This is to accelerate its digital transformation journey. The collaboration will see Westerra adopt Backbase’s Digital Sales and Digital Banking solutions. So that this can provide omnichannel solutions for retail and business banking members alike.
This will enable Westerra Credit Union to modernize its banking technology infrastructure. It will harmonize the digital experience for members across platforms. This in turn, differentiating Westerra as a brand and takes control of their speed of innovation. The credit union will roll out its new digital banking and onboarding platform. Westerra relied on several digital solutions from various service providers for onboarding and online banking. This is by creating a difficult-to-maintain technology stack. Westerra will now be able to leverage Backbase’s out-of-the-box applications, with Backbase Digital Sales and Digital Banking. This is in conjunction with Westerra’s own in-house development team to create a consistent, cohesive and modern digital experience for members.
The partnership will enable Westerra to better manage and orchestrate the member journey end-to-end, including account opening, applying for a loan, deploying new banking features quickly and autonomously. Westerra will also be able to maintain a nimbler technology stack, allowing for flexibility as the organization expands. This pandemic has highlighted the critical importance of modernizing our digital banking offering.
The members deserve a white glove, customized experience, commented Steve Stevens, Senior Vice President, Digital, at Westerra Credit Union. Backbase, with its modern, innovative approach to banking technology, immediately understood this vision. They had the solutions and flexibility to activate quickly. They also had no doubt that this partnership will move the dial on their plans for digital transformation.
They are thrilled that Westerra Credit Union chose them as their partner to support their digital transformation journey. As Westerra continues to enhance its digital capabilities, they will be working alongside them to ensure that they provide a scalable model. The internal demands of the credit union and that of the ever-shifting demands of their members can be matched by this. Vincent Bezemer, Senior Vice President of Americas at Backbase said that they are excited to work closely with a digitally ambitious team who sees them as a trusted partner and look forward to seeing their digital transformation come to life.
